Orders & Shipping
Q: How long will my order take to arrive?
A: We ship all orders within 48 hours. Delivery usually takes 2–5 working days within Egypt depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over 2000 EGP.
Q: Can I track my order?
A: Yes. Once your order is dispatched, you will receive a confirmation email with a tracking link.
Payment
Q: What payment methods do you accept?
A: We currently accept Cash on Delivery and INSTAPAY transfer.
Q: Is Cash on Delivery available nationwide?
A: Yes, Cash on Delivery is available across Egypt.
Returns & Exchanges
Q: What is your return policy?
A: You can return or exchange any item within 14 days of delivery, provided it is unused, in original condition, and with tags attached.
Q: How do I start a return or exchange?
A: Please contact us at cs@thesolidessentials.com with your order number. Our team will assist you step by step.
Q: Are there items that cannot be returned?
A: For hygiene reasons, accessories such as socks or undergarments (if introduced in future collections) are non-returnable. All other apparel and footwear are eligible.
Product & Care
Q: How do I care for suede and leather items?
A: We recommend specialist leather cleaning only. Avoid water exposure and store in a cool, dry place. Each jacket and pair of shoes comes with specific care guidelines inside the package.
Q: Are your jackets guaranteed?
A: Yes. All outerwear comes with a 3-year warranty against manufacturing defects in materials and craftsmanship.
Sizing & Fit
Q: How do I choose the right size?
A: Each product page includes a Size Guide with detailed measurements. If you’re unsure, contact us with your height and weight, and our team will guide you.
Q: Are your jeans true to size?
A: Yes, our jeans are designed for a true-to-size fit. For a slimmer look, choose your usual size; for a more relaxed fit, size up.
Other Questions
Q: Do you restock sold-out items?
A: Some essentials are restocked. Limited seasonal pieces may not return once sold out. Follow us on Instagram or join the SOLID Circle to get early access to restocks.
Q: How do I contact customer support?
A: You can reach us at cs@thesolidessentials.com or via our Contact Us page. We reply within 24 hours.