Warranty & Guarantee
At SOLID essentials, we believe in timeless design and lasting quality. Every piece is crafted with premium materials and meticulous attention to detail. To ensure your complete confidence, we back our products with a comprehensive warranty.
Coverage
- Leather Jackets & Outerwear – 3-Year Warranty
Covers defects in materials and workmanship, including stitching, zippers, buttons, and leather integrity. - Footwear (Sneakers, Boots, Loafers) – 1-Year Warranty
Covers defects in leather, soles, stitching, and manufacturing quality. - Knitwear & Tops – 1-Year Warranty
Covers defects in fabric quality, stitching, and finishing.
What’s Not Covered
Our warranty does not apply to:
- Normal wear and tear
- Damage from water, heat, or improper storage
- Stains, scuffs, or misuse
- Alterations or repairs not carried out by SOLID essentials
How to Make a Claim
- Contact us at cs@thesolidessentials.com with:
Order number
Clear photos of the product and issue
Proof of purchase - Our team will review your claim within 3 business days.
- If approved, we will repair, replace, or issue store credit depending on the case.
Our Promise
Every product bearing the SOLID essentials name is designed to endure your lifestyle. If your item doesn’t meet our standards, we’ll make it right.
Shop with confidence — your investment is protected.